Privacy Policy
Introduction
This Privacy Policy describes how Claire & Lewis (“the Website,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you use our services, visit our website www.claireandlewis.com (“the Site”), or otherwise communicate with us regarding the Site (collectively referred to as the “Services”).
Throughout this Privacy Policy, the terms “you,” “your,” and “yours” refer to you as a user of our Services — whether you are a customer, visitor, or any other individual whose personal data we collect.
Please read this Privacy Policy carefully.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, operational requirements, or legal obligations. The updated version will be posted on the Site with a revised “Last Updated” date. We will also take any additional steps required by applicable law.
How We Collect and Use Your Personal Information
To provide our Services, we collect personal information from various sources as described below. The type of data we collect depends on how you interact with us.
In addition to the specific purposes described below, we may use your information to communicate with you, provide and improve our Services, comply with legal obligations, enforce our Terms of Service, and protect our rights and those of others.
Types of Personal Information We Collect
The type of personal information we collect depends on your interactions with our Site and Services. “Personal information” means any information that identifies, relates to, or can reasonably be linked to an individual.
Information You Provide Directly
This may include:
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Contact information: such as your name, address, phone number, and email address.
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Order information: such as billing and shipping addresses, payment confirmation, email address, and phone number.
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Account information: such as your username, password, and security credentials.
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Customer support: any information you provide when contacting us (for example, messages sent through our contact form or customer service email).
Certain features of our Services may require you to provide specific information. You may choose not to share certain details, but doing so might limit your ability to use some features.
Information About Your Use of the Services
We may automatically collect certain information about your use of the Site (“Usage Data”) through cookies, pixels, or similar technologies. This data may include device information, browser type, IP address, network connection, and your interactions with our website.
Information From Third Parties
We may also receive information from third parties, including:
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Service providers such as Shopify, which powers our online store.
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Payment processors, which collect payment details (e.g., bank or card information, billing address) to process transactions and fulfill orders.
When you visit our Site, open or click on our emails, or interact with our ads, we or our partners may collect data using electronic tracking tools such as cookies, pixels, web beacons, or SDKs.
All information obtained from third parties is processed in accordance with this Privacy Policy. See also “Third-Party Websites and Links” below.
How We Use Your Personal Information
To Provide Products and Services:
To process payments, ship orders, handle returns, manage accounts, and communicate with you about your purchase.
For Marketing and Advertising:
To send you marketing communications by email, SMS, or mail, and to personalize ads on our website and other platforms.
For Security and Fraud Prevention:
To detect and prevent fraudulent or illegal activities.
For Customer Support and Improvement:
To respond to your inquiries, provide support, and improve our products and services.
Cookies
Like many websites, we use cookies to operate our Site, analyze user behavior, and enhance the Services.
For details about the cookies used by Shopify, visit: https://www.shopify.com/legal/cookies
You may choose to disable or delete cookies through your browser settings, but some features of the Site may not function properly without them.
Sharing Personal Information
We may share your personal information in the following situations:
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With service providers who assist us with IT, payment processing, shipping, or customer service.
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With marketing partners, who may use the information under their own privacy policies.
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With your consent, such as through social media integrations.
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Within our corporate group, as necessary for business operations.
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As required by law, or to protect our legal rights, safety, and property.
We do not sell or share sensitive personal information without your explicit consent.
Third-Party Websites and Links
Our Site may contain links to external websites. We are not responsible for the privacy or security practices of those third parties. Any data you share in public areas or social media platforms may be viewed or used by others.
Children’s Privacy
Our Services are not intended for children, and we do not knowingly collect personal information from minors. If you are a parent or guardian and believe that your child has provided personal data to us, please contact us so we can delete it.
To the best of our knowledge, we do not “sell” or “share” personal information of individuals under the age of 16, as defined by applicable privacy laws.
Data Security and Retention
We take reasonable measures to protect your personal information, but no system is completely secure. Please avoid transmitting sensitive information through unsecured channels.
We retain personal data only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.
Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your privacy rights, please contact us at: